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Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Can I pay without PayPal account?

yes, we accept all credit card via PayPal

  1. When you complete your order, the “Payment method” press “Complete order”.
  2. Press “Pay with Debit or Credit Card” (if you don’t see it when you directed to PayPal, press “Create an Account”. that’s will give you all payments option to check out as a guest without a PayPal account!

Do you ship to my country?

We ship worldwide, for free!

How can I know I’ll get what I paid for?

We are receiving payment with PayPal (PayPal is a way to can pay with your credit card even if you don’t have account),
So it means that your money is protected for 180 days and you can ask for your money back if you don’t like what you got.

I did not get my seeds, what to do?

For some counties, the shipping takes longer (up to 30-45 days)
If you didn’t get your seeds after 45 days,
Please contact us in the contact us form, and we’ll give you a full refund.

How to pay?

You can pay with your credit card, using PayPal, this way your money is safe and secure.

How much the shipping cost?

FREE! you can add money for faster shipping on checkout.

How long the shipping takes?

Depends on your country, 20-30 days on average and 45 days max.

I’ve got more seeds then i order, why is that?

Sometimes we add some free gifts for big orders :).

Where are you located?

Our Offices located in China. All shipments are sent from China

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www.plants-online.net

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